A realistic approach to technology.
(written in 2009 and remains)
Where to start?
For months I have been agonizing over the impending task of writing this page. It is nearly impossible to convey, in words on a webpage, who we are and what we do. In trying to gain some inspiration, I perused the “About Us” pages of other websites. I felt I was reading the same page over and over again. I read words like “quality,” “customer service,” “excellence,” and “commitment.” I wondered what the authors of those pages really meant, and how that translated to the consumer. It is very difficult to tell from a webpage. Hence, my dilemma.
We are not a group of unemployed technology guys who rented some office space, slapped up a website and decided to call ourselves “System Builders.” Don’t get me wrong, I believe there are some great companies out there. But, unfortunately there are a lot of “yahoos” out there as well. How does one tell the difference by simply reading an “About Us” page? Hence, my dilemma.
So here it goes…
TechnoPhobia was founded in 2004, with the grand opening of our retail store in 2006. We looked around and felt strongly that our community, Western New York, was in need of a new option for computer sales and support, not to mention some straight talk about technology. The community response has been very positive and supportive. Our knowledge, experience, and the value of our products and services have been much appreciated by our clients, and they show it by consistently referring new clients to us.
You see, we are not merely another new online company. We are a brick and mortar company that has spent three years in the trenches with a retail store and service center servicing our local community face to face, working to build our reputation, one client at a time. So even though we are the “new kids on the block” on the Internet, we have established a loyal base of very satisfied clients.
The essence of what we do as a company is found in the customer experience. It is in the care we take with every one of our clients, start to finish, and beyond. It’s in the way we research and hand -select every product we sell. It’s in the way we take the time to truly educate our clients about our products and services, so that they know more when they leave than they did when they came in.
Our approach is one of no BS. Really. From service and repairs to high performance PC’s, we believe in educating our clients, not snowing them. In today’s world where consumers are bombarded with box stores and clever marketing, it has become more and more challenging to get real information. It seems the more we learn, the less we know. Our job at TechnoPhobia is to sift through the marketing and share true information with every one of our clients. Our ability to do this comes from years of experience in the industry, countless certifications, and the constant process of research and educating ourselves.
So I feel completely comfortable stating that TechnoPhobia is truly committed to providing the highest quality products and services to every client who gives us the opportunity to do so.
JENNIFER F. FAHEY
No tech speak. We will always explain everything in plain English, but if you would like technical details, we can be as technical as you like.
Knowledgeable & Friendly Staff. We strive to provide a comfortable, non-intimidating environment.
Customized solutions. We will work with every client to evaluate needs and recommend the right products and services.
Q&A. We are always happy to answer any and all questions you may have regarding your equipment and / or services.
Attention to Quality. All of our products are chosen with the utmost attention to the best quality we are able to find.